Problem

Users are unable to receive onboarding email in their mailbox, after they are invited to BlockID password less enrollment by administrator

Solution

This error might occur when no-reply@1kosmos.com is not marked as a trusted sender to receive emails from. 

• Onboarding invites are sent from 1kosmos, from the mail id  no-reply@1kosmos.com

Steps

• Check your spam/junk folder for email from no-reply@1kosmos.com
• Ensure that the receiver's email address is not in the email gateway suppression list.

Support

If none of the described steps helped, please send an email to 1Kosmos support (dl-support@1kosmos.com) for further troubleshooting